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PostPosted: Sun Oct 27, 2013 3:37 pm 
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Friend signed up as "Aradon"

Please resend the activation email. He did check his spam folder.

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PostPosted: Sun Oct 27, 2013 4:25 pm 
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Also, "Deruvid" did not receive his email.

(A third friend, however, did. So, I'm not certain how to replicate the issue).

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PostPosted: Sun Oct 27, 2013 5:34 pm 
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Both resent.

I'm also not sure how to reproduce it; every time I've created an account I've received the email. Maybe the server logs contain some info for the admins to look at...

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PostPosted: Sun Oct 27, 2013 5:45 pm 
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Just for reference, when posting that someone hasn't received their email, please include the domain we are sending to. I know Yahoo is famous for issues with confirmation emails, but maybe we can get an idea of which are a problem, if there is any pattern to it.


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PostPosted: Sun Oct 27, 2013 5:46 pm 
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I have to use hotmail for my steam account because gmail automatically blocks steam emails and I can't change it


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PostPosted: Sun Oct 27, 2013 6:32 pm 
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GobO_Fire wrote:
Both resent.

I'm also not sure how to reproduce it; every time I've created an account I've received the email. Maybe the server logs contain some info for the admins to look at...

At least one did not get the resend, I've asked him if he can whitelist the site for now.

miss_bun wrote:
Just for reference, when posting that someone hasn't received their email, please include the domain we are sending to. I know Yahoo is famous for issues with confirmation emails, but maybe we can get an idea of which are a problem, if there is any pattern to it.

I've asked; I'll let you know when he tells me. But you should be able to see the user account emails as Admin.

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PostPosted: Sun Oct 27, 2013 6:59 pm 
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The two domains are comcast.net and hotmail.

I have a hotmail account, though, and received the confirmation email fine (edit: I think? I can't seem to find it now. Did I sign up before confirmation emails were active?); so that's weird.

Neither said they knew how to whitelist. (I told the one with hotmail how to whitelist with that service, so we'll see).

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Last edited by PlaneShaper on Sun Oct 27, 2013 7:07 pm, edited 1 time in total.

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PostPosted: Sun Oct 27, 2013 7:07 pm 
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Can you confirm that the confirmation email is indeed from nogoblinsallowed.com?

Actually, comcast needs the whole address for the confirmation email in order to whitelist it.

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Last edited by PlaneShaper on Sun Oct 27, 2013 7:17 pm, edited 1 time in total.

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PostPosted: Sun Oct 27, 2013 7:10 pm 
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PS, I've activated these accounts, so they should now be able to log in.

Edit: yes, the mail should be from nogoblinsallowed.com.

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PostPosted: Sun Oct 27, 2013 7:19 pm 
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OK; thanks! I can assure you that they are not bots written by me ;)

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PostPosted: Sun Oct 27, 2013 7:41 pm 
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waitaminnit... :ahem:


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PostPosted: Sun Oct 27, 2013 7:55 pm 
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Oops, that wink was supposed to be in a PM.

You should come sign up for the DDN PbP playtest game if you've still got the time and interest.

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PostPosted: Sun Oct 27, 2013 8:37 pm 
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Yes bun, yes you should.

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PostPosted: Mon Oct 28, 2013 2:51 am 
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With everything going on lately, I don't think I can. I completely forgot about the highlander draft thread for several days and I haven't even posted in the crossroads tavern in a few weeks. :(


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PostPosted: Mon Oct 28, 2013 3:13 am 
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miss_bun wrote:
I haven't even posted in the crossroads tavern in a few weeks. :(

No one has.

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PostPosted: Mon Nov 11, 2013 10:23 pm 
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Just an update on this:

We think we found the reason emails weren't going out, and set up a fix. Please, continue to let us know if you're not getting emails you expect or if friends aren't getting activation emails or whatever.

Thanks!

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PostPosted: Mon Nov 11, 2013 10:25 pm 
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does this mean you will remove the bolded part of the metaboard description


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PostPosted: Mon Nov 11, 2013 10:26 pm 
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Once we're reasonably sure that the email issues are fixed, yes.

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PostPosted: Wed Nov 13, 2013 9:22 am 
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I've updated the note on the metaboard. I'll remove it this weekend if I haven't had anybody contact me with registration issues.

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PostPosted: Thu Nov 21, 2013 2:04 pm 
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I've again updated the metaboard description, this time to remove the note completely. We're pretty confident that the original problem is under control now. However, if anybody has a friend or otherwise knows of somebody with trouble getting registration emails, please send 'em my way.

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